Refund policy
🔁 Return & Refund Policy
At Wattivoh, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with a smooth and transparent return and refund process.
📦 Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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Returned within 7 days of delivery
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Item must be unused, unopened, and in its original packaging
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Proof of purchase (order number or receipt) must be provided
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The product must be in resellable condition, with all accessories included
🚫 Non-returnable items include:
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Opened or used electronics
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Items damaged after delivery
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Clearance or promotional items marked as final sale
🔁 How to Request a Return
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Email us at support@wattivoh.com with your order number, reason for return, and photos (if applicable).
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Our support team will review your request and respond within 1–2 business days.
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If approved, you will receive return instructions and a return shipping address.
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Once the item is received and inspected, we will issue your refund or exchange.
💸 Refunds
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Refunds are issued to your original payment method within 5–10 business days after return approval.
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Shipping charges (if any) are non-refundable, unless the item was defective or sent in error.
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If your refund is delayed, please check with your bank or payment provider before contacting us.
🔄 Exchanges
We only replace items if they are:
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Defective or damaged upon arrival
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Incorrect item shipped by us
Contact support@wattivoh.com for an exchange request within 3 days of delivery.
🚚 Return Shipping
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You are responsible for return shipping costs unless the return is due to a defective product or wrong item sent.
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We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return transit.
❓ Questions?
If you have any questions about this policy or need help with a return, please contact us: